Gaming is entertainment, not an addiction. game96 believes every player deserves to play in a safe and healthy environment. Our responsible gaming policies and tools are here to help you enjoy yourself within the right limits.
When enjoyed as a form of entertainment, online gaming can be fun and exciting. But when it becomes a habit that starts affecting your personal life, family, or financial stability, it is time to take notice. Responsible gaming means knowing your limits, staying within them, and seeking help when you need it.
Game96 is committed to keeping its platform purely for entertainment. We want you to feel mentally well and financially comfortable after every gaming session. That is why responsible gaming is a core part of how we operate.
Our responsible gaming framework is built on three core pillars: awareness, control, and support. Our goal is to ensure every member stays informed about their own gaming habits, can set their own limits, and has access to immediate support whenever needed.
Game96's responsible gaming tools put you in control of your own account. You can set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately once set. Lowering a limit applies instantly, but increasing one requires a 24–72 hour waiting period — this is intentional, to prevent impulsive decisions in the heat of the moment.
You can also set a time limit for each gaming session. Once the allotted time is up, the system will automatically alert you and, if needed, end the session.
Keep in mind: These tools are here for you. Using them is not a sign of weakness — it is what a responsible player does.
If you feel you need a break from gaming, game96's self-exclusion feature is here for you. It lets you exclude yourself from your account for a set period (30 days to 5 years) or permanently. Once active, you won't be able to log in, make deposits, or receive any promotional communications.
Self-exclusion is a serious step. It cannot be reversed before the set period ends. Contact the support team to start the process.
Game96 is strictly for users aged 18 and above. Age verification and KYC checks during registration ensure that no minors can access our platform. Our advice to parents: install parental control software on devices used by children or teenagers, and keep your account credentials secure.
If you suspect a minor is using your account, contact support immediately. We will take swift action.
Beyond game96's in-house support, seeking professional mental health assistance is the most effective step when dealing with gaming addiction. If you feel gaming is having a negative impact on your daily life, do not wait — reach out for help. Speak to a mental health professional or counsellor. Asking for help takes real courage.
If you answer "Yes" to any of the questions below, consider seeking help.
Placing bigger bets trying to recover money you've lost?
Are you stealing time from family or work to game?
Do you feel restless or irritable when you are unable to game?
Spending beyond your budget and hiding it from others?
Have you lost interest in activities you used to enjoy outside of gaming?
Game96's live chat support is available 24 hours a day. Our dedicated team is ready to assist with any responsible gaming concerns. All conversations are kept strictly confidential.
Email our support team for any responsible gaming requests or self-exclusion applications. You will receive a response within 72 hours.
If you notice these signs, it is time to pause and take an honest look at yourself.
Chasing losses by thinking "I'll win this time" and placing bigger bets after every loss.
Being unable to pay bills or going into debt because of gaming.
Gaming causing problems in your relationships with family or friends.
Repeatedly failing to stick to limits you set for yourself.
Hiding your gaming habits from family or people close to you.
Feeling anxious, irritable, or moody when unable to game.
We provide these tools free of charge to help you keep your gaming experience safe and in control.
Set your own daily, weekly, or monthly deposit cap. It takes effect immediately once set, and a waiting period applies if you want to make changes.
Set a time limit for each gaming session. When the time is up, the system will alert you and automatically end the session if needed.
To take a temporary break from gaming, activate a cooling-off period ranging from 24 hours to 4 weeks. You won't be able to log in during this time.
Start the self-exclusion process for a longer break. You can choose from periods ranging from 30 days to permanent.
Set a daily, weekly, or monthly loss limit you are comfortable with. Once you reach that limit, the system will prevent you from playing further.
You will receive periodic pop-up messages reminding you how long you have been playing and how much you have spent.
Set up your responsible gaming tools in just a few simple steps.
Log in to your game96 account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Choose what you need — a deposit limit, time limit, cooling-off period, or self-exclusion.
Enter your preferred limit or time and confirm. Changes will take effect immediately.
A confirmation will be sent to your email. If you experience any issues, contact support directly.
Set your own limits to prevent overspending.
Set a daily limit on how long you play.
A simple solution for taking a short break.
The option for a long-term or permanent break.
Set a loss limit to keep your financial losses in check.
Stay aware with regular reminder alerts.